Holiday FAQ
If you like living life on the edge, here’s our advice:
Order by the dates outlined below based on the shipping method you pick for the best chance at getting your gifts in life. However, we can’t guarantee anything.
- International: Monday, December 1st
- Standard: Tuesday, December 12
- Express: Thursday, December 15
Ordering as early as possible is your best bet. Sure, you won’t get that adrenaline rush… but you should get your gifts in time.
We do our best to get your order out of our warehouse and on the way to you as soon as possible. From there, transit times may take up to 7 business days, so plan ahead.
There’s nothing like watching your order get closer to home. However, it can take up to 48 hours for tracking information to be updated once you receive your number. If it still hasn’t been updated, please contact DHL or our other shipping providers for details. If they aren’t able to help, feel free to contact us. We’ll get it all figured out — don’t you worry.
The courier companies have adapted their procedures to guarantee the safety of our employees and our community. We thank you for your patience, as there may be some delays to deliveries. We remind you that you can still find us at Mango.com and on all our online channels.
Hey, mistakes happen. That being said, we are unable to make edits to an order once it is placed. Like Santa's elves, we are working full speed on orders. Which means once it is placed it is already making its way to you.
If you made a mistake, we recommend placing a new order and returning the incorrect order for a refund after it arrives. Click here to visit our returns page.
Order Protection means that if your package is stolen, damaged, lost, etc., Order Protection will offer a resolution. It can be added to your order at checkout.
Filing a claim with Order Protection is easy. Click here to start the process. Once you’ve filed your claim, Order Protection will have a fix in place within 24 hrs.
Top Questions
Owala Bottles Are Lead Free. Always Have Been. Always Will Be.
In light of recent media attention on the subject, we affirm our commitment to consumer safety by highlighting the fact that all Owala bottles and tumblers—including the award-winning Owala® FreeSip® bottle—are and always have been lead free.
True to our ethos of challenging the industry standard, we utilized an innovative, lead-free solder in our products from the very beginning—just one example of our commitment to prioritize consumer safety and well-being above all else.
That depends on the which product you have.
Stainless Steel FreeSip®, Eastman Tritan™ Plastic, Kids' FreeSip®, Kids' Flip and Flip: Not for use with hot, carbonated, or perishable liquids.
40oz Tumbler, 24oz Tumbler: Holds cold, carbonated, and hot drinks.
SmoothSip: Holds cold, carbonated, and hot drinks.
NOTE: Always use caution when using with hot drinks. Never use this product with liquids hot enough to scald as hot liquids can cause burns. For further instructions and warnings when using hot or carbonated beverages please see individual product care guides.
Stainless Steel
The lids are top-rack dishwasher safe, and the straws can go in the silverware bin. The cups are also technically dishwasher safe as well, but we strongly recommend you hand-wash them to maintain that beautiful finish.
Eastman Tritan™ Plastic
All parts are top-rack dishwasher Safe.
Stainless Steel
The stainless-steel bottles should never be microwaved. And unless you want to end up on one of those “fail videos” on YouTube, we recommend you follow our advice.
Eastman Tritan™ Plastic
While the plastics used in Owala™ brand products are BPA- and phthalate-free, microwaving is strongly discouraged. Like, very strongly discouraged. The leak-proof seal can allow pressure to build up inside the bottle when heating, causing the lid or flip cap to open unexpectedly and spray contents.
So…just don’t go there.
In general, shipments in the United States take about 3-5 business days from the date of fulfillment. For a more specific answer, use the tracking number that was provided with your receipt.
Other than the neatest thing ever? The average person makes 35,000 decisions a day 1. That’s a lot. We figured we wouldn’t force you to make a critical decision like whether to buy a bottle with a wide-mouth opening or a straw—so we created the FreeSip® spout—a patented design that combines both.
You now have the freedom to drink from the built-in straw, or the wide-mouth opening. Whatever tickles your fancy. You’re welcome.
We wouldn’t dream of selling you untested products. Contact us directly if you’d like the details.
Product Care
How often do you shower? Daily seems like a good idea…but that’s up to you.
Owala brand products are designed to be as simple and easy to clean as possible. Best practices for cleaning each part may vary.
Lids: All lids are top-rack dishwasher safe and designed for easy cleaning. The spout gasket should be removed by using the convenient pull tab and cleaned separately. A sponge or straw brush can be used to access the nook or smaller spaces. Soaking the parts in distilled white vinegar beforehand will help breakup buildup in inaccessible areas.
Straws: The straws can be easily removed and put in the dishwasher’s silverware bin.
Cup: If the cup is made of Eastman Tritan™plastic, feel free to put it on the dishwasher’s top rack. If the cup is made of stainless steel, hand-wash with warm, soapy water.
Stainless Steel: We’re assuming that if you want to freeze your bottle, it’s because you want your liquids to be cold. But here’s the thing: our stainless-steel bottles are triple-layer insulated, which means that the liquids are insulated from the temperature outside of the bottle. So while yes, the bottle is technically freezer safe, we just recommend putting a few ice cubes in the bottle instead.
Eastman Tritan™ plastic:
We do not recommend freezing plastic Owala bottles. Like most plastic bottles, ours may become brittle and more susceptible to cracking or breaking when frozen. If you decide to ignore our wisdom and choose to freeze the contents, at least make sure you leave room at the top, and the lid open, as contents will expand. (That’s elementary-school science).
